Administration – Full-Time
Believing that diversity contributes to academic excellence and to rich and rewarding communities, Caldwell University is committed to recruiting and retaining a diverse faculty, staff, and student body. Candidates from historically underrepresented groups, whose work furthers our diversity, equity, and inclusion efforts, and who bring to campus varied life experiences, perspectives, and backgrounds are especially encouraged to apply.
Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 31 undergraduate and 31 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace. The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life.
Caldwell University is an Equal Opportunity Employer and is strongly committed to diversity, equity, and inclusion within its community.
Technical Support AV Coordinator (Req.2151)
Caldwell University invites applications for a full-time Technical Support AV Coordinator. This position is scheduled to work from 1pm to 9pm. Hours may be adjusted for events and include weekend events. Reporting to the Manager of Technology Support Services, the Technical Support AV Coordinator is responsible for troubleshooting and resolving technical issues, and training and assisting faculty and staff with AV equipment needs. Job duties include, but are not limited to:
Respond to customer inquiries, troubleshoot, and resolve technical issues:
-Diagnose and troubleshoot software and hardware problems.
-Provide timely and accurate customer feedback.
-Ensure customer satisfaction by providing excellent customer service.
Assist in the creation and updating of technical documentation and manuals.
Event Coordination:
-Receive, evaluate, and coordinate event requests.
-Consult with Faculty and Staff to determine objectives and requirements for events such as meetings, conferences, and orientations.
-Function as primary point of contact during specific events.
-Manage and assist with equipment setup and breakdowns of events.
-Schedule student media technicians to assist with events during and outside business hours
Maintain weekly inventory and inspection of all audio-visual equipment.
Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience required. 1-2 years of experience in IT support, or a related role. Understanding of Windows and Apple operating systems, Google Workspace, Apple device manager/JAMF, Zoom and AV equipment management. Familiarity with Active Directory and basic user account management. This position may include evenings and weekends. This position may include evenings and weekends.
Student Accounts Counselor (Req. #2149)
Caldwell University invites applications for a full-time Student Accounts Counselor.
Reporting to the Director of Student Accounts, the Student Accounts Counselor assists with daily front-line triage of the One stop office, ensuring inquiries are answered promptly by phone, email, and in person. Handles in-depth questions and concerns specific to student accounts. Works closely with Financial Aid, Registration, and Advising to answer general inquiries related to their respective areas. Key Tasks include front line coverage, cashiering, processing payments, payment reconciliations, collections and student account resolutions. Job duties include, but are not limited to:
– Answering general questions from faculty, students, and staff in person, on the phone and via email. Monitoring common email inboxes and responding as appropriate.
– Maintaining expert knowledge of all student online portal functionality, ranging from course search to aid package to online payment. Assisting students with self-service activities.
– Handling in-depth questions and concerns specific to student accounts. Assisting with collection efforts of past due accounts. Providing feedback for delinquent accounts. Working with students on payment options and escalating inquiries when appropriate. May be assigned to student groups to ensure billing accuracy.
– Assisting students with issues regarding textbook bundle opt-out options and commuter plan waivers.
– Accepting payment (cash & check); reconcile receipt screen daily. Performing cashiering functions, processing checks, money orders, cash, and wire transfers.
– Manually post tuition and housing deposits, as well as other payments made via Nelnet.
– Performing weekly online remittance reconciliations. Posting outside scholarships to student accounts after review by the Financial Aid office.
– Running daily reports, including payment returns, payment plan status reports, and AR hold reports. Working closely with the Director to assign/release holds.
– Providing office support, including ordering office supplies, opening and distributing incoming mail, preparing mailing related to balance notices and 1098-t’s, collecting documentation, etc.
– Assisting with the refund process as assigned by the Billing Manager.
– Retrieving documents requested by collection agencies as directed.
– Filing transaction reports/maintaining records.
– Following up on third party payments as necessary.
Associates Degree. Bachelor’s preferred, with 1 to 2 years of effective experience required. Must be proficient in Google Suite ( Calendar, Docs, Sheets, Drive) and Microsoft Office ( Excel, Word). Must have experience with data entry.
Institutional Research Junior Analyst (Req.2147)
Caldwell University invites applications for a full-time Institutional Research Junior Analyst. Reporting to the Institutional Research and Assessment Analyst, the Jr. Analyst assists in providing data and analysis necessary to support campus planning and decision-making, while completing mandated external reports that foster a culture of accountability and assessment. The role also involves leveraging full stack engineering expertise and applying machine learning and AI development to predictive analytics and decision support systems.
-Helping with the development of tools that automate accreditation processes and institutional research/data analysis.
-Assisting in completing the Common Data Set and other information required for surveys and rankings, including but not limited to US News and World Report, College Board, Peterson’s, ACT, and others.
-Assisting in assessment processes and procedures while ensuring alignment with current Middle States Standards.
-Coordinating campus calendars for assessment, surveys, external audits, and accreditation reporting.
-Coordinating institutional and mission assessment activities, including the collection of annual department reports.
-Providing technical assistance to staff on survey design and administration, while creating and maintaining dashboards.
Bachelor’s degree plus 0-2 years of effective full stack engineering experience is required. Experience with machine learning/AI development and applications in data analysis is a plus. Must possess knowledge of data analytics, data modeling, SQL, and writing SQL scripts, along with experience in Microsoft PowerBI or other statistical analysis software. Must also have a research background, familiarity with survey administration and relational databases, and proficiency in using Microsoft Office applications and Google Workspace. Experience or participation in a college or university’s self-study and accreditation process is a plus.
Director, Campus Ministry (Req.2139)
Caldwell University invites applications for a full-time Director of Campus Ministry. Reporting to the President, the Director of Campus Ministry is responsible for planning, coordinating and implementing programs that embrace the Catholic Dominican mission while fostering the spiritual and religious needs of the Caldwell University community. Job duties also include, but are not limited to:
- Developing a vibrant liturgical and sacramental life on campus through coordinating and implementing worship and liturgical services.
- Ensuring the Sacramental presence of a priest while planning, organizing and attending campus masses, including, but not limited to, Mass of the Holy Spirit, Advent/Christmas Mass, St. Thomas Aquinas Mass, Founders Day Mass, Commencement Mass, Sunday Masses on campus.
- Assisting with ministering to other departments with various campus liturgical needs.
- Animating Caldwell University’s core values of Respect, Integrity, Community, and Excellence by providing opportunities for students to gather.
- Providing pastoral direction for individuals or small groups and making referrals to other services when needed.
- Planning, promoting and executing on-campus and off campus retreats, renewal experiences and faith based social activities for students.
- Coordinating the recruitment and training of liturgical ministers (greeters/ministers of hospitality, lectors, and Eucharistic ministers) and assisting in the recruitment of music ministers for the liturgy.
- Overseeing the OCIA – Order of Christian Initiation for Adults process by inviting the campus and facilitating the program.
- Planning, organizing and implementing faith based volunteer opportunities for the campus community.
- Embracing an ecumenical philosophical approach in guiding students, planning programs, and facilitating an inclusive environment for all faith traditions.
- Disseminating campus ministry events, news and information to the entire University community. (i.e., social media, word of mouth, personal invitation, newsletter, Monday Morning, SGA, Student Engagement announcements).
- Maintaining a visible and active presence in the campus community, especially among students to enhance our Catholic Dominican identity and promote spiritual growth.
- Coordinating student participation and attending the Dominican Preaching Conference.
- Seeking grant-funded opportunities with the OPSCC.
- Assisting in coordinating the celebration of key moments of the Dominican Tradition.
- Participating in campus-wide programs and activities.
- Establishing departmental goals. Preparing various reports.
Bachelor’s Degree required in a related field, Master’s Degree preferred, plus three or more years of effective experience is required. Must be available for occasional travel and to work nights and weekends as needed. Must have a valid driver’s license.
Applicants must submit a resume, cover letter specifying position, and a list of three professional references including complete contact information.
Graduate Admissions Counselor (Req. 2129)
Caldwell University invites applications for a full-time Graduate Admissions Counselor. Reporting to the Vice President of Enrollment Management and Communications, the Graduate Admissions Counselor is responsible for recruiting and interviewing prospective students and developing program presentations. The Counselor will also be responsible for maintaining contact with various business organizations, law enforcement agencies, community colleges, school districts, and other community organizations. Job duties include, but are not limited to:
-Spending at least 50% of the time on recruitment activities; including but not limited to; planning and attending online, on and off-campus recruitment events such as graduate education fairs, corporate recruitment functions, networking opportunities, information sessions and other initiatives that will contribute toward building a pipeline of prospective adult students.
-Engaging prospective students through various means of ongoing and regular communication; phone, email, text, and social media as appropriate. Conduct preliminary interviews with prospective students.
-Providing visitors and walk-ins with exceptional service and personal attention while answering questions, filling out paperwork, and establishing student records as needed.
-Preparing and submitting monthly recruitment reports to the VP for Enrollment Management.
-Maintaining up-to-date knowledge of college academic programs, support services, financial aid, and billing procedures.
-Reviewing applications and transcripts in order to recommend admissions decisions.
-Ensuring sufficient catalogs, view books, and materials are available for mailing, open houses and organizational events.
-Being available to work occasional evening and weekend hours.
Bachelor’s degree plus three years of effective experience in recruitment or sales.