Methods of Payment
As a good habit, students should view their student account via their Student Portal regularly to ensure they are making timely payment for balances not covered by their Financial Aid. Some additions/adjustments may occur after the initial billing for a term which require payment and are due immediately. These can include, but are not limited to, Add/Drop changes, Financial Aid eligibility changes, Bookstore Charges, Insurance Charges, and/or Room or Meal Plan changes to name a few, and can happen throughout the semester. Please consider the following methods of payment should you need to make arrangements to satisfy a balance on your account.
Though payment via cash is discouraged, payment must be presented in the CARES Center in person. Please, for your protection, never mail a cash payment to Caldwell University or anywhere else (this includes Campus Mail) as it cannot be recovered if lost or stolen in transit. If you need to make a payment over $200, please consider one of the other payment methods below as it is not safe to carry large sums of money with you.
CHECK OR MONEY ORDER
A check may be presented in the Student Accounts Office or mailed to:
Attn: Student Accounts
120 Bloomfield Ave
Caldwell, NJ 07006
Post dated checks are NOT permitted – all check payments are processed upon receipt regardless of the date written on them and will be processed by our bank. Please note, if there is a hold on your account, the hold will remain on your account for 10 days when payments are made with a personal or corporate check to allow time for the payment to clear (cashier/bank checks and money orders are secured funds and the hold will be lifted immediately as long as the payment satisfies the balance due).
Please reach out to StudentAccounts@caldwell.edu for information on sending your payment via wire as this information can change.
You can make a payment to your student account using a Credit or Debit Card (convenience fee applies), or your personal US Checking/Savings Account (no fee).
Student Account Payments – may be authorized through Nelnet which can be accessed from your Student Portal or by following the link here. If using a credit/debit card, the convenience fee will be presented to you before you complete the transaction and is based on the amount being paid (minimum fee of $1.00). There is no fee associated with ACH Payments.
Housing Deposit Payments – Students who have applied for a housing assignment can make their Housing Deposit payment here. Please note, paying a Housing Deposit does not guarantee a Housing assignment. All Housing assignments are approved and issued by Residence Life.
Admissions Tuition Deposit – Newly admitted students (students who have received an admission offer from our Admissions Office) can pay their Tuition Deposits here. Please note, paying a Tuition Deposit here without an approved Admission Offer, does not secure an offer of Admission for enrollment. Offers of Admission come solely from our Admission Office.
For your convenience, Caldwell University participates in single semester, installment plan options through Nelnet Campus Commerce. This option considers financing Fall ONLY balances (payments begin July 10) OR Spring ONLY balances (payments begin December 10). There is a $45 non-refundable enrollment fee per plan.
To enroll in a semester plan as a student (or to set up an authorized payer):
– log in to your student portal
– click on the Student tab
– click on Financial Aid and Account Information
– click on the Payment Plan link under the Bursar Links
Please Note: Anyone other than the student who wishes to set up a payment plan for a student’s account must FIRST be authorized by the student. Once a student authorizes a payer, they will be sent an email with a link and instructions on how to activate a plan for that student.
Financial Aid can come in the form of Scholarships (CU and outside awards), Grants (Federal, State, Private), and/or Loans (Direct, PLUS, Alternative). Students must complete a FAFSA in order to be considered for Federal or State assistance. All financial aid (including outside schol/grants) must be recorded and managed through Caldwell’s Financial Aid Office as part of your Award Package. If you have any questions regarding anything related to scholarships, grants, loans, or completing your FAFSA, please reach out to FinancialAid@caldwell.edu.
ADDITIONAL THINGS TO CONSIDER REGARDING YOUR ACCOUNT BALANCE
Credit Balance Refunds – Refunds for credit balances in a given term will begin to be issued after add/drop closes. Credit balances which depend on transactions that are pending, will not be included until they are finalized. Refunds are issued through electronic ACH deposit directly to the student’s US checking or savings account, or loaded to a prepaid debit card, based on the student’s Refund Method selected at the time a refund is issued.
To Register/Change Your Refund Method
- Login to your Student Portal
- Click on the Student tab
- Click on Financial Aid and Account Information link
- Click on My Refund link under the Bursar Links on the right (takes you to Nelnet)
- Click on Refunds (this takes you to another domain within Nelnet)
- Complete all information requested (you will be able to edit/update this information if/when necessary)
Please make sure that you review and/or update this each semester or as the information changes to ensure that any refund issued to you is delivered as you desire.
Late Fees – Semester balances not covered by Financial Aid are due according to the following schedule:
|Semester||Semester Billing Opens||Semester Payment Deadline|
Accounts that are not paid in full or do not have active payment plans prior to the semester payment deadline may be subject to a late fee. Late fees will be assessed on the day after the semester payment deadline. All appeals regarding assessed late fees must be submitted in writing to the email address listed below after the fee has been assessed and before the close of the fourth week of the same semester and include information about extenuating circumstances that prevented you from making payment in full, setting up a payment plan, or securing a loan prior to the semester payment deadline. No appeal will be reviewed if a balance still exists, so please satisfy your balance before submitting an appeal. Any appeal submitted after the fourth week of the term will not be considered. Submit Appeal to: StudentAccounts@caldwell.edu
Holds – Though there are many offices that use a hold process, there are two holds related to your Student Account. All accounts will be reviewed for Registration and/or Transcript Holds and accounts with any balance due will have a hold placed on their record. This review is conducted twice each year in March and October, but a hold can also be place on any single record as determined by the Bursar. The following holds are managed by the Student Accounts Office.
AR –Bursar Hold on Registration
This hold is placed on a student record whose account balance is greater than $500. This hold blocks REGISTRATION & access to OFFICIAL TRANSCRIPTS or DIPLOMA. Though a student should ensure that their balance is zero, if the balance is $500 or below, this hold will be lifted (and replaced by the TH hold below if their balance isn’t zero). During registration periods review of accounts with this hold is conducted on a daily basis (excluding weekends) and you do not need to request it be lifted, however, if you have a pressing concern beyond this, please reach out to the Student Accounts Office.
TH – Bursar Transcript/Diploma Hold
This hold is place on a student record whose account balance is below $500 but is not zero. This hold blocks access to OFFICIAL TRANSCRIPTS or DIPLOMA only (it does not impact registration). Once a student has satisfied their full balance, they can request the Student Accounts Office to lift this hold.