Throughout the semester, students are encouraged to keep in touch with their Online Advisor about their progress, and with any questions or concerns they may have. This is particularly important around academic deadlines, ie. registration, last day to add a course, last day to withdraw from a course, etc…
To encourage further outreach, our office maintains an established Student Outreach System and Mid-Semester Grade Reports.
Student Outreach System (SOS)
The Student Outreach System is designed to specifically identify Online Students and students on Academic Probation who might be experiencing difficulties in a given course early in the semester. By the fourth week in the semester, instructors are asked to refer students that they have concerns about regarding unsatisfactory attendance, quality of work, and/or engagement.
Students who are referred to the SOS program are then contacted by their Online Advisor so that they can receive support and resources to improve their performance in the class. They are also encouraged to speak with the instructor about ways they can make positive progress.
Mid-Semester Grade Reports
The goal of the Mid-Semester Grade Reports is to help students understand how they are realistically progressing in their classes. It encourages students to meet with their Online Advisor and speak with their professors about any questions or concerns they may have, receive additional academic support and tutoring, or consider withdrawing from a class before the final deadline.
All faculty will submit a mid-semester grade for every student who is performing at a D or F range. Students may check to see if they have received an unsatisfactory mid-semester grade through the MyCaldwell Portal.
Students who receive an unsatisfactory mid-semester grade (D or F) or has questions or concerns about their progress should speak with the instructor directly. Students should discuss what options are available to improve their performance and/or what resources they can utilize, such as the Academic Support Center.
Students may also consider withdrawing from the class prior to the withdrawal deadline as stated on the Registrar’s Academic Calendar.

