Support Services
Information Technology Support Services
Our goal is to provide timely resolutions to your technology inquiries. If you have any technology support questions or problems, please call the Technology Support Request Line at extension 2222.
After speaking with a Support Specialist, you will receive a “Request Confirmation” email with an attachment indicating your problem case number. The case number ensures you that your problem is properly logged and a Support Specialist will be assigned to it.
The Technology Support Request Line is available Monday through Thursday from 8:30 am to 8:00 pm and Friday from 8:30 am to 4:30 pm. Please leave a voicemail if you are calling after hours; we will return your call in the next business morning.
There are a few things you can do and try before calling:
- Jot down any error messages you receive.
- For network/e-mail access problems, ensure you are successfully logged on to the computer.
- For equipment problems, check that all cables and connections are secure and devices are powered on.
- Close all programs, shutdown and then restart the computer. Determine if the problem still exists.
To assist us in resolving your problem, when calling:
- Let us know if the problem has happened before, including if it was previously called in and what was done to resolve it. Refer to your case number if available.
- What you were doing when the problem occurred and what you have done to try and resolve it.
